We aim to offer a smooth and transparent shopping experience. Please read our Returns, Refunds, and Cancellation terms below:
✅ Return Policy
- Eligibility: You may request a return if the product is in unused and original condition, along with all packaging materials, labels, tags, accessories, and any freebies received.
- Return Window: Return requests must be raised within 10 days from the date of delivery.
- Return Process:
- Send an email to our support team urbanleaps@gmail.com with your order number, reason for return, and clear photo evidence of the issue.
- Send an email to our support team urbanleaps@gmail.com with your order number, reason for return, and clear photo evidence of the issue.
- Return Shipping: Customers are responsible for paying return shipping costs for all return claims.
🔁 Replacements
If you receive a product that is damaged, defective, or not as described, you may request a free replacement. Please email us within 10 days of delivery with supporting images and order details.
💸 Refund Policy
- Refunds are processed only for eligible returns or cancellations.
- Once the return is approved and we receive the product in original condition, your refund will be processed within 7–10 business days.
- Refunds are credited to the original payment method or via bank transfer (bank details must be provided in the return claim email).
- In case of refund approvals, the full amount paid including shipping charges will be refunded.
❌ Exceptions – When Returns Cannot Be Accepted
We will be unable to process a return if:
- The return request is raised after 10 days of delivery.
- The product is used, damaged, or missing original packaging/materials.
- Freebies or accessories are not returned with the product.
📦 Order Cancellations
- Orders can be cancelled within 12 hours of placement or before dispatch, whichever is earlier.
- To cancel, please email us at urbanleaps@gmail.com with your order number.
- If the order is successfully cancelled, a full refund will be processed to the original payment method within 7–10 business days.
For any assistance, please contact us at:
📧 urbanleaps@gmail.com (Prefered)
📞 +91 9633409594 (WhatsApp Initially)